Version 1.1Effective 12 November 2026Last updated 12 November 2026
These Terms of Service ("Terms") govern your access to and use of the Unispace mobile application, including student housing and property listings, event ticketing, the Haul marketplace, Cart delivery, and related services (together, the "App" or "Service"), provided by Unispace ("we", "us", "our").
By creating an account or otherwise using the App, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, please do not use the App.
1. Eligibility and Accounts
You must be at least 16 years old, or the applicable minimum age in your jurisdiction, to create an account.
You are responsible for the accuracy of the information you provide at sign-up and for keeping it up to date.
You are responsible for safeguarding your password and for all activity that happens under your account. Tell us immediately if you suspect unauthorised access.
We may suspend an account where we reasonably believe the information provided is false or the account is being used in breach of these Terms.
2. What Unispace Is, and Is Not
Unispace is a platform that connects students with property hosts, event organisers, and Haul/Cart sellers. Unless a listing or order explicitly says otherwise:
We are not the host, landlord, event organiser, or seller for any listing on the App — those are independent third parties responsible for what they list and sell.
We act as agent for those third parties in collecting payment, and charge a commission for doing so. We are not the merchant of record and we do not take ownership of anything sold through the App.
We do not guarantee the accuracy, quality, safety, or legality of any listing, property, event, or product, and are not a party to the agreement formed between you and the other party to a transaction.
Property viewings, rental agreements, and event attendance are arranged between you and the host or organiser; the App is the discovery and (for events and Cart orders) payment layer, not the landlord or the merchant.
3. Payments
Event tickets and Cart orders are paid for using the mobile money merchant code shown at checkout. This is how payment works:
At checkout the App shows you our merchant code and the exact amount to pay. Prices are shown in Rwandan Francs (RWF).
You make the payment yourself, from your own phone, directly to that code. We never ask for, see, or store your mobile money PIN.
You then enter your transaction reference in the App so we can match your payment to your order.
Your order is held as awaiting confirmation until a member of our team has confirmed the payment against our mobile money records. Your ticket or order is released once it is confirmed, and we will notify you.
Confirmation is carried out by a person during our stated support hours, so there may be a delay between paying and receiving your ticket or order. The App tells you the maximum wait before you pay.
Cash on delivery remains available for Cart orders, where the store offers it. The balance is due to the delivery agent on arrival.
If you pay an amount that does not match your order, or pay without placing an order, contact support@unispace.co.rw with your transaction reference and we will resolve it.
4. Refunds and Cancellations
Not every purchase is refundable. Event tickets may be non-refundable where the organiser says so, and that is stated before you pay.
Where a purchase is refundable, you must request the refund within twenty-four (24) hours of payment, by contacting support@unispace.co.rw with your order and transaction reference.
Refund requests are reviewed and approved by our support team. We may decline a request that falls outside this period or that relates to a purchase marked non-refundable.
Approved refunds take a minimum of three (3) working days to process, and may take longer where the mobile money network delays settlement.
Refunds are always returned to the mobile money number that made the original payment. We do not refund in cash and we do not refund to a different number.
Where an order cannot be fulfilled — for example a Cart item is out of stock and you declined a substitute, or an event is cancelled by the organiser — you are refunded in full on the same terms, without needing to request it.
5. Delivery (Cart)
Delivery fees are set by the store and shown to you before you confirm your order.
You are responsible for the accuracy of the delivery address and contact number you provide. We cannot deliver to an address we cannot find, and a failed delivery caused by incorrect details is not refundable.
If an item you ordered is unavailable, we follow the substitution preference you selected at checkout. If you asked for no substitutes, that item is removed and refunded.
Delivery times are estimates, not guarantees. They depend on store availability, traffic, and weather.
If nobody is available to receive the order at the address given, the delivery agent will attempt to contact you on the number provided before returning the order.
6. Listings, Orders, and User Content
If you create a property listing, event, or Haul shop, you confirm you have the right to list it and that your listing is accurate. You are responsible for fulfilling orders, honouring bookings, and admitting valid ticket holders.
Content you upload (photos, descriptions, messages) must be your own or used with permission, and must not be unlawful, fraudulent, or infringe someone else's rights.
We may remove a listing, order, or piece of content, or suspend an account, where we reasonably believe these Terms have been violated.
7. Acceptable Use
You agree not to:
Use the App for any unlawful purpose, or in a way that could harm, disable, or impair it.
Attempt to access another user's account, or data you are not authorised to access.
Circumvent or interfere with payment, identity verification, or security features of the App.
Post false, misleading, or fraudulent listings, reviews, or payment information, including transaction references for payments you did not make.
Harass, threaten, or discriminate against another user.
8. Intellectual Property
The App, its branding, and its underlying software are owned by Unispace or our licensors and protected by applicable intellectual property law. These Terms do not grant you any right to our trademarks or branding. You keep ownership of content you upload, and grant us a licence to host, display, and distribute it as needed to operate the App (for example, showing your listing photos to other users).
9. Disclaimers and Limitation of Liability
The App is provided "as is" and "as available". We do not guarantee it will be uninterrupted, error-free, or that any listing, host, organiser, or seller will meet your expectations.
To the fullest extent permitted by Rwandan law, Unispace is not liable for indirect, incidental, or consequential damages arising from your use of the App, or from the conduct of another user, host, organiser, or seller.
Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud or wilful misconduct.
10. Termination
You may stop using the App and delete your account at any time from Profile > Settings. We may suspend or terminate your access if you violate these Terms, or where required by law. Sections that by their nature should survive termination (such as Section 9) continue to apply after your account is closed.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes through the App and update the "Last updated" date above. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the Republic of Rwanda. Any dispute arising from these Terms or your use of the App will be subject to the jurisdiction of the courts of Rwanda, without prejudice to any right you have to bring a claim before a competent regulator.
13. Contact Us
Questions about these Terms can be sent to:
General support — support@unispace.co.rw
Privacy and data protection — privacy@unispace.co.rw